FAQ

Ordering & Payment

Q: How do I place an order?
A: Simply browse our selection, add your desired bottles to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is there a minimum order?
A: We do not have a minimum order requirement, but discounts may apply for bulk purchases.

Shipping & Delivery

Q: Do you ship wine to my state/country?
A: Shipping availability depends on local laws and import regulations. At checkout, we’ll let you know if we can deliver to your location. While we ship to many countries, it’s the customer’s responsibility to ensure they can legally receive wine and clear it through customs if required

Q: How long does delivery take?
A:  Standard local delivery typically takes 1–5 business days. Express and same-day delivery options are available in select areas. For international orders, delivery times may vary, but we generally estimate 7–14 business days or less, depending on the destination and customs processing.

Q: Do I need to be home to receive my wine?
A: Yes. The legal drinking age varies by country and local laws. For example, in Singapore, the minimum age is 18, while in the United States, an adult aged 21 or older must be present to receive and sign for the delivery. Please ensure someone of legal age is available at the time of delivery

Returns & Refunds

Q: What if my wine arrives damaged or corked?
A: All sales are final and non-refundable. However, if your order arrives damaged, please contact us within 1 day of arrival and include a photo of the affected item. As a courtesy, we may issue a store credit or coupon for use on a future purchase, depending on the situation

Q: Can I return or exchange wine I don't like?
A: Unfortunately, we cannot accept returns for taste preferences. 

Products & Storage

Q: How should I store my wine?
A: Keep your wine in a cool, dark place with a consistent temperature. Avoid direct sunlight and extreme temperature fluctuations.

Q: How do you ensure wine quality during shipping?
A: We take extra care to package wines securely, especially during warmer months, and use expedited shipping options whenever possible to reduce transit time and help maintain quality

Account & Membership

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and receive exclusive offers.

Q: Do you offer a wine subscription or club?
A: Yes! Our wine club delivers hand-picked bottles monthly or quarterly. Members enjoy discounts, early access to rare finds, and tasting notes.

Contact & Support

Q: How can I contact customer service?A: Reach us by email at info@1976winehours.com.com and/or call us at https://Wa.me/+6583071218 (Mon–Fri, 9am–5pm). 

You can also chat with us live during business hours.